• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Locked

‎04-01-2019 12:22 AM - edited ‎04-01-2019 12:22 AM

HP Recommended
Product: HP Sprocket
Operating System: Android 9.0 Pie

Hi, my HP sprocket printer has been fully charged, latest firmware has been installed. Tried resetting the sprocket too, No use. However, I have tried printing multiple times with the same result observed. Photos attached. PLease provide a solution for this problem.

 

index.jpg

3 people had the same question
4 REPLIES 4

‎04-02-2019 01:06 PM

HP Recommended

@Jen1103

 

Welcome to the HP Support Community.

 

Please do try the steps which you haven't tried from this document: https://support.hp.com/in-en/product/hp-sprocket-photo-printer/12635221/document/c05660842

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎04-13-2019 12:48 AM

HP Recommended

No, solution u preferred doesn't worked. Same white lines appearing in prints. Please provide another solutions asap.

Was this reply helpful? Yes No

‎04-21-2019 03:23 AM - edited ‎04-21-2019 03:29 AM

HP Recommended

Same Problem for me too..

Tried in iOS and Android, both have the same problem.

It was printing fine till yesterday. After the Firmware Update, it started printing white lines, even running fingers over the print shows the ups and downs..

 

Tried RESET, no use.

Tried disabling Reveal, no use.

 

Was this reply helpful? Yes No

‎08-18-2019 05:10 PM

HP Recommended

We’re you able to resolve the issue? My printer hasn’t changed despite trying recommendations.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.