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aclyde
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Solved!

Won't charge or turn on

HP Recommended
HP sprocket
Mac OS X 10.11 El Capitan

I just received the HP sprocket for Christmas, 1 month ago. Recently it ran out of power for the first time, so I plugged it in. The red light turned on to indicate charging, and I left it alone for a few hours. When I came back, the red light was still on and the printer would not turn on. It has been like this for a few days, the red light turning on when I try and charge it, but no sign of it turning on or actually charging. I am very disapointed, as I have only had it for a month. 

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WyreNut
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If after a sufficient amount of time on the charger, it still won't power up, you need to contact HP for a replacement.

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

WyreNut

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WyreNut
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HP Recommended

Hello, and Welcome to the HP Support Community!

 

I would suggest doing a reset.

 

How do I reset my printer?

If the printer does not print when you send a print job or turn on when you press the power button, reset the printer with a straight pin to clear any errors.
  1. Turn on the printer.
  2. Locate the reset button near the charging port.
    Figure : Locating the reset button
    Locating the reset button
  3. Gently insert the straight pin into the reset button access point, and then press the reset button for 3 seconds.
    The printer resets and turns off.
  4. Turn on the printer.

Hope this helps!

 

WyreNut

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I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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aclyde
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Message 3 of 4
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It won't turn on-can I still do a reset?

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WyreNut
Level 15
16,242 15,000 1,039 2,096
Message 4 of 4
Flag Post
HP Recommended

If after a sufficient amount of time on the charger, it still won't power up, you need to contact HP for a replacement.

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/support.html

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

View solution in original post

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