Won’t print more than 2 photos

[teresam123]

The printer will only print 2 photos , then the 3rd goes into a queue and doesn’t print . The app has to be closed down before it will print again. Then it will only print 2 again . Is it faulty , or am I doing something wrong . I have reset it but it’s stiil the same .

[Chimney_83]

Welcome to HP Forums @teresam123,

Thanks for the post. 

 I understand that you are unable to print more than 2 photos at a time using Sprocket, is that right?

Not to worry, I will be glad to assist you. 

May I know the mobile device you are using and the OS on it?

Please follow the procedure mentioned under "How do I upgrade my printer firmware?" section of this Sprocket article. 

Update the firmware on the Sprocket and let me know if it helped. 

Keep me posted. 

[teresam123]

Hi, thank you for your response. I have the I phone 8 and all the operating systems are up to date. I have tried resetting the printer and it still only prints 2 photos . I updated the firmware and that hasn’t worked either.

[Chimney_83]

Thanks for the reply and trying the suggested steps. Did you try deleting the Sprocket App on your iPhone, delete the settings when prompted and installing it back and configuring it?

If you have tried deleting the app and installing it back please contact our phone support team to check the service options available for the Sprocket.

Keep me posted. 

[Spectre_Envy]

Hello @teresam123 - 

Thanks for sharing your feedback with us!  Unfortunately, we're aware of a queuing issue in the latest version of the iOS app.  Our development team is working hard on a fix, which we anticipate will be available by mid-December.

For now, if you wait for each print to complete before sending another, you should avoid the queue and hopefully minimize this issue from occurring.

Thanks for your patience!

[teresam123]

Thank you for your reply . I have waited for every print to finish before starting to edit the next one and it still will only print 2 altogether . I have never sent a second print while one is still printing . The app has to be closed down and restarted before it will resume , and again will only print 2 more .

[Spectre_Envy]

Thanks for the additional detail.  As I said previously, we're working on a fix which we hope to make available via an app update within the next week or two.

We appreciate your patience!