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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that print job is stuck while printing on HP Sprocket is not printing. I would like to help you resolve this issue.
Reset the printer.
On the printer, locate the reset button underneath the paper cover, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and turns off.
Figure : Locating the reset button
Let me know if that helps.
Cheers.
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