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PerkyPR
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Won’t print

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iOS
iPhone says I’m connected to sprocket but when I attempt to print, it gets stuck in que and says not connected. I have uninstalled and reinstalled. Still the same problem.
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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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@PerkyPR

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that print job is stuck while printing on HP Sprocket is not printing. I would like to help you resolve this issue.

 

Reset the printer.

 

On the printer, locate the reset button underneath the paper cover, insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and turns off.

Figure : Locating the reset button

Locating the reset button

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

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