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30D-D_d
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Yellow hue on prints

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SP Sprocket
Android 9.0 Pie

There is a yellow hue on all prints. I have tried to fix by altering the colour before printing in the app and other programs, but nothing works. I have that latest software. Seems many, many others have the same problem. Answers from HP don't work. I give these to pics to clients, but not anymore, too embarrassed. I would not have bought this product if I knew the prints were this bad. HP should not have released this product until it had fixed this MAJOR fault.  Surely a company like HP has the knowledge to fix this, or invest in finding one. Would not advise anyone to purchase.  CRAP!

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Betty0610
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@30D-D_d

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

Thanks!

Have a great day!


I am an HP Employee

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