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jrgo
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can’t connect to iphone 11 pro

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i bought a sprocket 200 and can not get it to connect to my iphone 11. any suggestions? i have restarted my phone, deleted and redownloaded the app a few times, turned my bluetooth on and off a few times,  reset the printer a few times and nothing works. are these things a joke???!

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TEJ1602
HP Support Agent
HP Support Agent
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@jrgo, Welcome to HP Support Community!

 

Follow the steps below-

  • Check if the sprocket is paired in the Bluetooth settings.
  • Hard reset the printer by holding the power button for 10 secs and then powering it back on.
  • Ensure you have the latest version of HP Sprocket App 2.78.1

 

If this does not help, please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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