Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

can't get firmware update

HP Recommended

my iphone is the most updated one ios 11.2 and the sprocket im using is Z3Z91A. i can print photos just fine before but eversince the new firmware upgrade came out i can never print again. i tried everything such as restarting my phone,resetting sprocket,disconnecting buletooth and wifi,reinserting paper but none work. when i click on the "get firmware upgraded" it will automatically goes to getting firmware upgrade but when its at the page " sending firmware upgrade to sprocket the white bar below never moves and it just stuck there.ive tried many times and its the same.please help me fix this asap as ive chatted with your online technicians and none could help.

0 Kudos
Tags (2)
Level 5
Level 5
145 145 10 28
Message 2 of 2
Flag Post
HP Recommended

Hello @jennie332 -


Sorry to hear about the issues you encountered with firmware update.


It sounds like you need to "update" your version of the Sprocket iOS app before attempting the firmware update.  You should be running app version 2.03.1 on your phone.


A more detailed set of instructions for how to resolve this issue are contained in the support document here:


Hope that helps...


***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

If my post solved your issue, please click "Accepted Solution" on the post . To show appreciation for my help, please click the "Thumbs Up Icon" below! Thank you 🙂
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation