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cannot power up my Sprocket 2 in 1 photo printer

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Sprocket 2 in 1 photo printer
macOS 10.14 Mojave

I cannot power up my new Sprocket 2 in 1 photo printer.  It worked just fine the first two days I had it, but now it will not power up.  I've tried resetting it with a paper clip through the opening in the paper loading side and I've left it charged overnight but still no luck.   Any ideas what I might be able to try next?  Thanks.

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@chuckvideo, Welcome to HP Support Community!


Looks like it is a hardware issue. I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team: 


1) Click on this link -
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 


Thank you. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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