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‎07-08-2017 10:28 PM

HP Recommended
Product: Sprocket
On my phone, when I go into the sprocket app.and I want to print. A message pops up " failure to load",
with those spinning circles. What can be done?
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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2017 11:47 AM

HP Recommended

Greetings @Annjake, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print from your Sprocket as is not connecting to your phone. 

Not to worry, I will be glad to assist you. 

Have you tried to reset your Sprocket?

 

Request you to follow the procedure mentioned in this HP Article and let me know how it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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3 REPLIES 3

‎07-10-2017 11:47 AM

HP Recommended

Greetings @Annjake, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print from your Sprocket as is not connecting to your phone. 

Not to worry, I will be glad to assist you. 

Have you tried to reset your Sprocket?

 

Request you to follow the procedure mentioned in this HP Article and let me know how it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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‎07-15-2017 08:08 PM

HP Recommended
Thanks, that worked! I now know how to reset my sprocket!!
Thank you..
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‎07-15-2017 10:00 PM

HP Recommended
Great information! I now know how to reset my sprocket.
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