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Annjake
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Solved!

failure to load,blank screen for pictures that I try to print on sprocket

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Sprocket
On my phone, when I go into the sprocket app.and I want to print. A message pops up " failure to load",
with those spinning circles. What can be done?
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Chimney_83
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Greetings @Annjake

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print from your Sprocket as is not connecting to your phone. 

Not to worry, I will be glad to assist you. 

Have you tried to reset your Sprocket?

 

Request you to follow the procedure mentioned in this HP Article and let me know how it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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Chimney_83
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Greetings @Annjake

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print from your Sprocket as is not connecting to your phone. 

Not to worry, I will be glad to assist you. 

Have you tried to reset your Sprocket?

 

Request you to follow the procedure mentioned in this HP Article and let me know how it goes. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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Annjake
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Thanks, that worked! I now know how to reset my sprocket!!
Thank you..
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Annjake
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Great information! I now know how to reset my sprocket.
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