hp sprocket won’t charge

[sarina81636]

My hp sprocket 2x3 wont charge. it was working fine yesterday, but then it stopped working. i’m using the charger that the sprocket came with and it still doesn’t work. the red light turns on for a few seconds while charging and then turns off. i even restarted it and held onto the button a few times. i cleaning it and using a different power outlet but nothing works. 

[Max3Aj]

@sarina81636, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand your HP Sprocket 2x3 was working fine but now won’t charge, even with the original charger. Let’s walk through some steps to help resolve this issue:

Check Charger and Cable

• Ensure you're using the original HP Sprocket charger and cable.
• If not, use a charger that meets the correct specs: 5V, 2A.
• Try a different USB cable and wall adapter to rule out charger issues.
• Plug into a different outlet or USB port.

Perform a Hard Reset

• Locate the Reset button near the charging port or under the paper cover.
• Use a paperclip or pin to press and hold the Reset button for 3 seconds.
• Then press and hold the Power button and Reset button together for 10 seconds, release, and check if the device powers on.

Deep Charge

• Sometimes the battery may be deeply discharged.
• Plug the Sprocket into a power source and leave it charging uninterrupted for 1–2 hours.
• Avoid pressing any buttons during this time.

Inspect Charging Port

• Check for any dust, debris, or damage in the charging port.
• Make sure the cable fits snugly and securely.

Update Firmware (if it powers on)

• Open the HP Sprocket app on your phone.
• Go to Settings > Printer Info > Firmware Update

Battery Calibration (Optional)

• Fully charge the printer, then let it run until it completely discharges.
• Repeat this cycle a couple of times to help recalibrate the battery 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support