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iPhone not pairing with Hp spocket

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I have followed all the steps in your document on how to connect the device to my iphone 8. It isn't happening. I keep getting the same iphone message that the connection was unsuccessful. I had no problems when i connected the printer to an iphone 4. I have deleted the sproket application off my old now retired iphone 4. The only ophone trying to connect with the device is my new iphone 8. The phone is on version 11.2.1

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HP Recommended

Hi @Dave1511 ,


Thank you for posting on HP Forums,

The Barachiel is at your service.


I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:


Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 


In the meantime, please try the steps mentioned on this link: Click here


Please reply with the details for further assistance.

Eager to help!

I am an HP Employee

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