Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
i start to download firmware upgrade to my new sprocket and its take a lot of time almost one hour now and still, is that is normal ?
Hello @vetdarkangel -
It sounds like you need to "update" your version of the Sprocket iOS app before attempting the firmware update. You should be running app version 2.03.1 on your phone.
A more detailed set of instructions for how to resolve this issue are contained in the support document here:
Hope that helps...
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