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vetdarkangel
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Message 1 of 2
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its take a lot of time to sending firmware upgrade

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HP sprocket 100

i start to download firmware upgrade to my new sprocket and its take a lot of time almost one hour now and still, is that is normal ?

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1 REPLY 1
Spectre_Envy
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Message 2 of 2
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HP Recommended

Hello @vetdarkangel - 

 

It sounds like you need to "update" your version of the Sprocket iOS app before attempting the firmware update.  You should be running app version 2.03.1 on your phone.

 

A more detailed set of instructions for how to resolve this issue are contained in the support document here:

 

https://support.hp.com/us-en/document/c05300073

 

Hope that helps...

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.

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