my printer has the worst quality

[Rock_y]

I had this sprocket photo printer for like a year now and it still till this day has the worst quality! whenever I print, the colors aren’t even close to what i wanted and the worst thing, the printer prints lines like a lot of lines and i do not know how to fix this! does anyone know?

[Riddle_Decipher]

@Rock_y Here are a few steps to help resolve this issue once and for all:

Step 1: Use genuine HP ZINK photo paper

ZINK makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using genuine HP ZINK Sprocket Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP photo paper. If you do not use HP photo paper, the steps in this document might not resolve the issue.

To purchase genuine HP photo paper, go to the HP Sprocket homepage. You can also purchase photo paper through the HP sprocket app and from other retailers.

If using genuine HP photo paper did not resolve the issue, continue to the next step.

Step 2: Upgrade the Sprocket firmware

HP regularly releases firmware updates. Upgrading the firmware might resolve the issue.

1. Make sure the Sprocket is on and your mobile device is connected to the Internet.

2. On your mobile device, open the HP sprocket app.

3. Tap the Menu icon , and then tap sprocket.

4. Tap Manage Printers, make sure your Sprocket is selected, and then tap Printer Settings.

5. Under the Status section, locate Battery.

   • If the battery charge is 25% or higher, continue with these steps.

   • If the battery charge is 24% or lower, charge the battery for at least 30 minutes, and then continue with these steps.

6. In Printer Settings, look for a firmware upgrade.

   • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

   • If a firmware upgrade option does not display, the firmware is up-to-date.

Send a print job. If the print quality is still unacceptable, continue to the next step.

Step 3: Clean the Sprocket paper path rollers

Dirt and debris on the paper path rollers can cause print quality issues. Use the colored Print Quality Card (formerly the Smartsheet) from the same pack of HP ZINK photo paper currently loaded in the Sprocket to clean the paper path rollers.

NOTE: 

To avoid print quality issues, do not use a colored card from a different pack of photo paper.

1. Remove the Paper Cover, and then remove any photo paper from the input tray.

2. Check the photo paper and remove any severely bent, wrinkled, or torn photo paper from the stack.

3. Reload the photo paper with the colored card on the bottom of the stack with the barcode facing down.

4. Replace the Paper Cover, and then wait while the Sprocket detects and cleans the paper path rollers with the colored card.

   If the Sprocket does not automatically detect the colored card, send a print job to manually start the cleaning process.

If the print quality is still unacceptable, continue to the next step.

Step 4: Other things to try

The following tips might help improve print quality.

• Make sure the lighting is sufficient to clearly see the subject of your photo. Use the flash on your mobile device to improve the photo quality.

• Use the HP sprocket app Autofix feature. On the print preview screen, tap Edit or the Edit icon , and then tap the Autofix wand  or . The app adjusts the photo automatically. Tap the Checkmark  to save the changes, and then tap the Print icon .

• Use the HP sprocket app to adjust photo contrast and brightness. On the print preview screen, tap Edit or the Edit icon , and then tap the Adjustments icon . Adjust the brightness and contrast, tap the Checkmark  to save any changes, and then tap the Print icon .

• Allow the Sprocket a few minutes to cool down between print jobs.

  When the Sprocket becomes too warm, a cooling down message might display on the HP sprocket app. Allow the Sprocket to cool, and then tap OK to clear the message.

• Store the photo paper in a cool, dry place and avoid contact with water. If water spills on the photo paper, wipe it away as soon as possible to prevent damaging the photo paper.

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[ItsMe122]

My Sprocket has printed the exact same for over a year. I understand a slight difference than what appears on the screen, but these print so horribly. I was so discouraged by it that I stuffed it in a drawer and forgot about it until recently. I have tried all of the recommended advice and absolutely nothing has helped. Even tried getting help through Chat and they regurgitated all the same steps that is already found online. Total waste of time and no help whatsoever. I've determined that these Sprockets are essentially junk. If you recently bought yours, I advise you to return it as soon as you can. I unfortunately can't, but would in a heartbeat if I could. 

ETA: just saw where you've had yours for a while too. Such a bummer, eh?

[Riddle_Decipher]

@ItsMe122 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.