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Arizona_Norse
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not pairing to new ios 11

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clearly an ongoing issue that remains unresolved. 

 

  1. ios11 finds and pairs bluetooth
  2. sprocket app cannot find printer.

 

 

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MKazi
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@Arizona_Norse

 

Let me take a moment to thank you for posting on the HP Support Forums. 

 

I understand that you have an HP Sprocket printer and the Sprocket app does not find the printer through an iPhone. I read that iOS finds and pairs the bluetooth.

 

For better clarity and to assist you better I would require more information regarding this:

  • Have you tried to uninstall and reinstall the HP Sprocket app?
  • Does the HP Sprocket printer work fine on another device (if available)?

Let me know. I'll watchout for your reply.

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Arizona_Norse
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Thank you MKazi!   I discovered that my sprocket  print app apparently needed to update and also update the printer which it has now done, as previously it was going through e-print and now that has been discontinued. So apparently it was  "operator error"  on this end.  

 

 

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