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Paula4842
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Message 1 of 2
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poor quality photos

HP Recommended
HP Sprocket
iOS

The quality of the photos being printed is terrible. Black and white photos have a redish tint, color photos as well.

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Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Paula4842

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

 

I understand that your printer is in error state, need not worry I'll be glad to assists you

 

To provide you with an accurate solution, I'll need a few more details:

 

Are you using genuine HP Sprocket Photo Paper?

How long are you facing this issue?

 

In the meantime, let's follow the below steps.

 

Step 1: Use genuine HP Sprocket Photo Paper

 

ZINK® makes custom photo paper for a variety of printers, such as Polaroid, LG, and HP. HP recommends using HP Sprocket Photo Paper for best results. HP cannot guarantee the quality or reliability of non-HP Sprocket Photo Paper. If you do not use genuine HP Sprocket Photo Paper, the steps in this document might not resolve the issue.

To purchase genuine HP Sprocket Photo Paper, go to the HP Sprocket homepage. You can also purchase genuine HP Sprocket Photo Paper from other retailers.

If using genuine HP Sprocket Photo Paper did not resolve the issue, continue to the next step.

 

Step 2: Charge the printer

 

Check the printer battery level using the HP sprocket app to determine if the printer needs to be charged.

  1. Turn on the printer.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Printers, and then select your printer in the list.

    The printer information screen displays.

  5. Under the Status section, locate Battery.

    • If the battery charge is 50% or higher, continue to the next step.

    • If the battery charge is 49% or lower, charge the printer until the Status Indicator light turns green, and then continue to the next step.

Step 3: Upgrade the printer firmware

 

HP regularly releases firmware updates. Upgrading the printer firmware might resolve the issue.

  1. Make sure the printer is on and your mobile device is connected to the Internet.

  2. On your mobile device, open the HP sprocket app.

  3. Tap the Menu icon , and then tap sprocket.

  4. Tap Printers, and then tap your printer in the list.

    The printer information screen displays.

  5. Look for a firmware upgrade.

    • If a firmware upgrade displays, tap Get Firmware Upgrade, and then follow the on-screen prompts to complete the update.

    • If a firmware upgrade option does not display, the printer firmware is up-to-date. Continue to the next step.

  6. After upgrading the printer firmware, try to print.

If the print quality is unacceptable, continue to the next step.

 

Step 4: Clean the output rollers

 

Dirt and debris on the paper path rollers can cause print quality issues. Use the blue Smartsheet® from the same pack of HP Sprocket Photo Paper currently in the printer to clean the paper path rollers.

   NOTE:

To avoid print quality issues, do not use a Smartsheet® from a different pack of HP Sprocket Photo Paper.

  1. Turn off the printer.

  2. Remove the top cover by sliding it away from the output slot, and then set it aside.

    Figure : Removing the top cover

    1. Slide the top cover

    2. Remove the top cover

  3. Remove any photo paper from the input tray, and then make sure the photo paper is in good condition. Remove any severely bent, wrinkled, or torn photo paper from the stack.

  4. Reload the HP Sprocket Photo Paper with the blue Smartsheet®. Make sure the blue Smartsheet® is on the bottom of the stack with the bar-code facing down, and the HP Sprocket Photo Paper with the HP logos facing down.

       NOTE:

    Keep the Smartsheet® until you are done with all 10 sheets, and then discard it.

    Figure : Loading Smartsheet with the photo paper

    Loading Smartsheet with the photo paper
  5. Align the top cover with the tracks on the outside of the printer, and then slide the top cover toward the output slot until it is firmly seated.

    Figure : Closing the top cover

    1. Align the top cover

    2. Slide the top cover

  6. Turn on the printer, and then resend the print job.

Use this link: https://hp.care/2i8ppum for further assistance.

 

And here are some frequently Asked question for you reference: https://hp.care/2JBJxgu

 

Keep me posted,

We shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

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