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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-05-2021 09:52 AM

HP Recommended
Product: hp photo smart premium c309g
Operating System: Microsoft Windows 10 (64-bit)

Printer is HP Photosmart Premium c309g.  This printer has been a problem since day one and the problems continue.  Every time printer is turned on or awakened, it wants to do a full alignment, add paper etc.  It will not let me change the password to my new i.d. on new router.  Now, I tap the screen to wake up and it says "Paper Jam", next it says "Cartridge Jammed" then is tries to start a nine-minute cartridge alignment, which never works as the cartridge is jammed solid in the right side position.  I have done several full-resets (turn off, remove power at printer, unplug from wall-wait minimum of 60seconds, plug back into wall, wait for cartridge to move - which it never does.  I am to the point of never using a HP printer again.  I own three which all have their varying constant problems and these are only the latest in many HP Printers.  Help.

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