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caitlinsdad
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red sprocket 2 in 1 not charging

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red sprocket 2 in 1 not charging

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Betty0610
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@caitlinsdad

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Let's reset the Printer here:

  1. Turn on the Sprocket.

  2. Remove the paper cover by sliding it away from the output slot, and then set it aside.

    1. Slide the paper cover

    2. Remove the paper cover

  3. Locate the Reset button.

    Locating the reset button

  4. Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.

    The Sprocket resets and turns off.

  5. Turn on the Sprocket.

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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