Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
red sprocket 2 in 1 not charging
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Let's reset the Printer here:
Turn on the Sprocket.
Remove the paper cover by sliding it away from the output slot, and then set it aside.
Slide the paper cover
Remove the paper cover
Locate the Reset button.
Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.
The Sprocket resets and turns off.
Let me know if this helps.
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Have a great day!
I am an HP Employee
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