my sprocket has suddenly gone crazy after 5 months of use. mostly, it looks like connectivity issues (interestingly these issues started after an IOS update on my iphone). i try to reset, i delete the app and re start, i turn it off, turn it on, plug and unlplug, try to reset again ... and on and on and on. it APPEARS as tho it is connected when i look at the iphone screen, and the sprocket app looks like it is up and running ... but then i go to print and it will not print, and eventually says that the sprocket is not connected ... i go back in and reconnect it, and then the same thing happens. HELP
If the issue still persists, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP
Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.