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sprocket connectivity

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hp sprocket

my sprocket has suddenly gone crazy after 5 months of use.  mostly, it looks like connectivity issues (interestingly these issues started after an IOS update on my iphone).   i try to reset, i delete the app and re start, i turn it off, turn it on, plug and unlplug, try to reset again ... and on and on and on.    it APPEARS as tho it is connected when i look at the iphone screen, and the sprocket app looks like it is up and running ... but then i go to print and it will not print, and eventually says that the sprocket is not connected ... i go back in and reconnect it, and then the same thing happens.  HELP

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Hi @foster0141m,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues connectivity issues with your HP Sprocket.


Let's go through a few steps that may help to fix this issue.


And here are a few steps in the link: Setting up the Printer


You may also check the link: Frequently Asked Questions (FAQs)


If the issue still persists, you may contact HP Technical Phone Support at this link:
Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.    


You have a good day ahead.

I am an HP Employee

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