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HSL1
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sprocket deleted photos

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hp sprocket

Hi, I printed a couple of pictures but somehow sprocket deleted two years worth of photos from my photo album

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A4Apollo
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Hi! @HSL1, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand the sprocket app deleted the photo album from your phone.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Are the photos listed under photo album on your phone?

 

As you mentioned the sprocket app deleted the photo album from your phone.

 

I don't the app has the ability to delete the pictures by itself. Unless you have accidentally deleted them.

 

Ideally, you should be able to delete the files using the delete option in the app. Look for a dustbin icon or “More” option to find the delete option.

 

So might have selected pressed the dustbin icon and all the pictures were erased from your phone.

 

Refer this article to know more information about using HP sprocket printer.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope this answers your query!

Have a pleasant day ahead! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

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A4Apollo
I am an HP Employee

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