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elPiotr
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sprocket plus print slightly striped

HP Recommended
Sprocket plus
iOS 12 - 12.0.1

Hello

I gave to my spouse the sprocket plus for xmas

We made 15 prints but in all prints a slight striping is always present

The first 10 prints was from paper in printer box and the last 5 prints was from another pack of paper.

 

I have already tried all suggestion available in HP website but the striping is always there 😞

 

I am sad because that was supposed to be a cool gift but quality of prints is not good.

 

Is there anything I can do to solve this problem ?

 

Thank you

 

Best Regards

Piotr

 

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2 REPLIES 2
senan6806
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HP Recommended

@elPiotr

 

A warm welcome to HP Forums!This is a great place to get support, find answers and tips to your technical queries.

If you have tried all possible steps available in this document, then I'm afraid, its a possible hardware failure and you may call HP Support to obtain all available repair/replacement options. I've send you a private message with instructions on hot to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!

Senan6806


I am an HP Employee

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elPiotr
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hello and thank you for your reply

 

the problem is that in Italy I cannot find a way to contact hp other than this forum 😞

i have entered the serial number of the printer but the hp website tells me:

"HP non fornisce più assistenza per questo prodotto.

È possibile cercare eventuali soluzioni su questo sito Web dell'assistenza."

 

but I have bought the printer just two weeks ago 😞

 

do you have any direct contact to suggest me ?

honestly all this is very frustrating !

 

Regards

Piotr

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