cancel
Showing results for 
Search instead for 
Did you mean: 
timbo77
New member
1 0 0 0
Message 1 of 2
651
Flag Post

sprocket printer will not print...after firmware upgrade

HP Recommended
hp sprocket printer

using iphone 6

downloaded a firmware upgrade...have owned about a month...printed 2 or 3 with no problem before upgrade

iphone says bluetooth connected...after upgrade went to sprocket app and selected picture and print turned green...did not print...now does not turn green and only builds up amount of prints in print que...37 E9 is what printer says on blue tooth...sprocket printer fully charged and paper inside....i go to camera roll and select picture and it only puts in que...i did a reset on printer but how do you even know if you reset...paper clip doesn't even seem to fit....i am ready to scream after 2 hours of playing games

0 Kudos
1 REPLY 1
Dvortex
Retired
Retired
9,855 9,843 924 1,626
Message 2 of 2
Flag Post
HP Recommended

Hello, @timbo77 – Hope you are well 🙂
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I see that you are facing issues with the HP Sprocket after the update. Please try the steps listed here to try and fix the issue: http://hp.care/2py3Piw

Try the steps listed under “What if the printer does not print?”.


If the issue persists, also check http://bit.ly/2nndU4l


That should help. Let me know!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation