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sprocket suddenly lost connection to Iphone XS

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iPhone XS, ios 13.4.1

My sprocket suddenly won't connect via bluetooth to my iPhone. Both fully charged. The sprockets product no is Z3Z91A and serial no [edited]. My software is updated, I've tried to reset both the App and the Sprocket, nothing helps. It catch up to my bluetooth settings as if they're connected. starting the printing proces, I'm told they're not conneted.
Can I be helped?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Zilhe, Welcome to HP Support Community!


I see that you have connectivity issues with the HP Sprocket Photo Printer and your iOS device. To be able to assist you better, I'd like to know the following-

  • Have you tried connecting the sprocket to any other device? If yes, you need to forget the printer on all the devices it was connected previously.
  • Have you tried removing the printer from your Bluetooth devices and re-adding it? If no, please do it.

Restart the devices and try again.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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