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sprocket unable to print well

HP Recommended
Microsoft Windows 10 (64-bit)

Hi, i tried to print with my new Sprocket 100 however was unable to print well.


I have already done the following:-

- i used the printer paper provided in the new unit

- i fully charged the unit

- i had updated with the newest firmware

- cleaned the rollers with the blue paper provided

- reset the reset button


However the results were all the same. the photos are as attached.  Please help!


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