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Sydney2155
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weird LINES when I print!! URGENT!!

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Sprocket

Ok, every time I try to print something from my sprocket, there are a bunch of horizontal lines showing up. I have printed at least 5 things where this problem occurs and I was wondering whether there was any way I could fix it.

Heres what I've tried...
- Restarting my sprocket
- Putting in the blue paper
- Charging it
- Letting it cool down
- Using genuine Zink HP paper
- Storing paper in a cool dry place
- Checking firmware (there was no update available)

If there is anything else I can do to fix it please help. I haven't had it for long and I would love it fixed so I can start using it again. 

ONE MORE THING. In the app, it says its 100% charged but the battery light is still red. Does that mean something? 

Thanks!!

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Betty0610
HP Support Agent
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@Sydney2155

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

Thanks 🙂


I am an HP Employee

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