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‎04-09-2020 09:06 PM

HP Recommended
Product: HP Sprout
Operating System: Microsoft Windows 10 (64-bit)

I haven't used the workspace or pad in several months. I plugged it in today and the workspace will not start. The pad will not come on no matter what I do. I have reinstalled the workspace and also updated Windows. Please advise.

1 person had the same question
1 REPLY 1

‎04-28-2020 05:45 PM

HP Recommended

Please hold Shift button on the keyboard + Shutdown in Windows. After booting up again, check for yellow bangs in Device Manager and make sure both monitor and the 2nd display (touchmat) shows in the Windows Display settings.

I am an HP employee
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