HP Sprout won't 3D scan

[MR_shaun]

I've only had the machine for a couple days, but when i try to do a manual 3D scan the computer tries to scan the empty touch mat, and fails - giving me an error:

"Background scan failed" 

"Sprout could not scan the background. Make sure the touch mat is clear and try again."

I've ensured the matt is spotless. and repeated the process. I still can't get it to work… what is the deal? is my scanner broke?

[Dragon-Fur · Accepted solution]

@MR_shaun

I do not have a Sprout; I have done a bit of checking for you and can offer the following:

Depending on the actual manufacture date of your Sprout, it may need one or more HP Driver / software updates.  This is true for both Sprout Windows 8.1 and Sprout Windows 10 units.

There are -- for both W8.1 and W10 -- at least a couple of 3D related drivers recommended.  Make sure you have your system backed up (Restore Point?) and check your drivers.

Drivers and Software, Troubleshooting, and Home Page for the unit:

Sprout by HP

Reference:

Sprout by HP - Updating the Software for Your Sprout by HP

Sprout by HP - Using the HP 3D Capture Stage with your Sprout by HP

related:

Sprout by HP - Using 3D Capture with your Sprout by HP

General:

Sprout by HP - FAQs for Sprout by HP

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[PopTopTunes]

I am getting same error.  Had my Sprout for almost 1 year.  Updated to Windows 10 and got the workspace loaded, now reloading all my apps.

Downloading Sprout Workspace Update and HP PC Hardware Diagnostics.

Rich

[MR_shaun]

I was able to make a scan (although i need to figure out how to make them better) once I downloaded the most recent driver.

Thanks!

[Dragon-Fur]

@MR_shaun

You are welcome!

I have not had the oppurtunity to use a Sprout - I love the possibilites provided by this great device!

Good Luck and I hope you enjoy your Sprout system!

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[Hogger308]

Performed all device driver updates as well as workspace. Initially scans were working. Now back to 3D scanning locking up about 25% through every time. Always have to back out, and shut it down in program manager.