HP destruction

[jim96]

HP invaded my computer and updated the softare Sprout workspace. The "new" software appears to be less user freindly. I say ppears because inspite of mulgtiple reboots it looks up the first time I try and scan a document. I called support and after answering numerous questions for the auto-attendant, I was told they could not take my and I should call back later, click. Thanks for making the scanner useless. 

Does HP support the Sprout or not?

[WyreNut]

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@jim96 wrote:

Does HP support the Sprout or not?

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Yes, they do.

I'd suggest you navigate to the HP Support pages for the Sprout, and let it scan your PC for any needed updates.

However, since you feel this process is akin to an "invasion", this might not be to your liking.  😕

WyreNut

[jim96]

Tried that. The page says it may take 3 minutes depending on internet speed. After 30 minutes I shut it doen. I also downloaded the th 1.8GB update for Sprout Workspace. Re-installed. Still get the same behavior. 

No word from HP. The silence is defening. 

[jim96]

Still waiting for HP to respond. Is there a company wide retreat or vacation that I amm not aware of?

[WyreNut · Accepted solution]

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@jim96 wrote:

Still waiting for HP to respond. Is there a company wide retreat or vacation that I amm not aware of?

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Jim96, this is a User to User based Forum.  We are mostly all Volunteers sitting at home, offering our time to try and help other users.

This is not an official contact point to get help from HP.  There are a few HP reps who come here, but they do so on their own time.

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Outside the USA: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

WyreNut

[jim96]

I turned to the forum as a last resort since the support number failed. Fortunately I have a relative who works in the same building as the sprout support team. I emailed him and he forwarded my issues. Support emailed me.