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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-14-2017 12:08 PM

HP Recommended
Product: Sprout Pro
Operating System: Microsoft Windows 10 (64-bit)

My HP sprout pro is not starting properly on initial startup. Whenever I turn on my computer from a complete shutdown, the welcome page takes a long time to load and sprout service doesn't start so the touch mat doesn't work. I have to start the sprout service  manually in task manager or restart the computer to make it work. Is there anyway to get this working every time on startup? Is there any special permission I have to allow, Amy software to install? 

My sprout workplace is at its latest on the hp website at 1.5.72101.

 

Extra info: I bought this computer on eBay at a great price because the original windows that came from the factory was not installed, so I first installed windows 10, the being a windows 8 user, I tried installing windows 8 but failed due to driver compatibility, so I reinstalled windows 10 again. If that affects anything...

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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