cancel
Showing results for 
Search instead for 
Did you mean: 
essexappliances
New member
6 4 0 0
Message 1 of 5
956
Flag Post

Marketplace needs an active internet connection.

HP Recommended
23-s505
Microsoft Windows 10 (64-bit)

Had apps when received, reinstalled system after hard drive format to be safe as second user, installed all the software from hp driver site, updated with latest support assistant, all windows updates done

workspace 1.5.8.2461  platform, shell and 3d capture the same.

 

Waited three weeks and when clicking on Marketplace states Marketplace needs an active internet connection..

 

Please, anyone have the answer?

4 REPLIES 4
Dmaster19
Level 3
Level 3
52 51 4 5
Message 2 of 5
Flag Post
HP Recommended

Please clear the internet cache under Internet Options and see if that helps.

I am an HP employee
0 Kudos
essexappliances
Author
New member
6 4 0 0
Message 3 of 5
Flag Post
HP Recommended

Hi, already done that, also changed regions, multiple versions of windows 10 and a complete recovery with hp usb and still no connection to marketplace.

0 Kudos
essexappliances
Author
New member
6 4 0 0
Message 4 of 5
Flag Post
HP Recommended

I have contacted hp support and been nearly two weeks with no resolve.

 

On the verge of stripping it down and building something else as the unit is clearly not fit for purpose.

Yes it has a 3d scan when you can get it to work, Marketplace fails to load any apps and a document scanner the same as any cheap printer can do.

 

I guess I can learn a lot from this experience when it comes to buying HP products.

 

DO NOT BOTHER.

0 Kudos
rick-s
Retired
Retired
2,526 2,501 105 386
Message 5 of 5
Flag Post
HP Recommended

@essexappliances

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation