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My HP Sprout mat/pad isn't working, what can I do?

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HP Sprout

Ny HP sprout mat/pad isn't working. What can I do?

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Welcome to HP Support Forums. 🙂

I came across your post and would like to assist. 


I understand that the mat/pad on on your HP Sprout is not working. 


To assist you with accurate information I would like to know the exact model number of your HP Sprout. 

Secondly, did this issue start all by itself or was there any software changes or updates that happened prior to this issue?


This information will help me to assist you further.


Cheers! 🙂

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