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‎04-22-2019 11:00 AM

HP Recommended

I have connected charger still it show not charging but ut shows plugged in. Please advice to fix it.

1 REPLY 1

‎04-23-2019 02:02 PM

HP Recommended

@Madhulika2410

 

Welcome to HP Community

 

To assist you please provide me with the complete Notebook model or the Product Number

 

Meantime I suggest you reinstall the Microsoft ACPI Compliant Control Method Battery

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Put back the Battery and connect the Power Adapter 

Step 09. Look for "Plugged In Charging" message on the Battery icon

 

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a battery test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

KrazyToad
I Am An HP Employee

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