I suggest that you uninstall the current version and reinstall the latest version of HP Support Assistant here. This has solved the problem for several members of the Forums. If this doesn't solve your problem you should contact HP Customer Support for help.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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