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HP Recommended

I am a teacher at a new school and have inherited a Sprout by HP Model number 23-s011      Product number: H0GL9AA#ABA  unfortunately after lots of searching, the touch mat/pad is missing in action. So if anyone has one that works,  that you are not using, please contact me.  I have never used one of these, but I am intrigued and would love to use in my classroom.  

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HP Recommended

Hi @Bruce4601,

 

Welcome to the HP Support Community

 

I understand you need information regarding your Sprout by HP. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

While you respond to that, please refer to this document: Sprout by HP - The Mouse Does Not Work on the Touch Mat 

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.