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tolgauzun
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Sprout not powering on

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HP Sprout
Microsoft Windows 10 (64-bit)

We have powered off our Sprout PC for the weekand and this morning when we press the power button, nothing happens. There is electricity at the input of the sprout that I can see the green power led is on. 

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tolgauzun
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no answer?

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Ty1
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Message 3 of 3
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HP Recommended

Hi,

 

Try holding the shift key whilst you press and hold the power button for approximatley 30 seconds.

Unplug from the mains and leave it for a further 30 seconds.

Reconnect to the mains and try to power on again. If you still have the same issue, you most likely have a hardware failure and should contact your local HP support centre.

Although I am an HP Employee, all views expressed are my own and are not on behalf of HP

Regards
Ty
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