• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Locked

‎01-09-2018 02:34 AM

HP Recommended
Product: sprout by hp
Operating System: Microsoft Windows 10 (64-bit)

As i updated the workspace to  1.5.8.2461 Rev.A   in windows 10, touch mat calibration is failed...before this update  , the touchmat was successfully calibrated many times.

 

What is happening now is that.....i see the message Calibration is almost finished....sprout is detecting edges  ...touch mat lights goes off and then...touch mat can not be detected.....before and after this failed calibration process, the touch mat works perfectly...

 

i have updated windows 10..plus uninstalled every thing related to workspace...reinstalled the latest drivers...n workspace etc...no way out

 

Due to this calibration failing...i am unable to 3d scan correctly..all flat objects are bended in the 3d scan...

 

Can any body help in this regard..?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2018 11:20 PM

HP Recommended

The touch mat has white colored area for sensing...and wide gray borders around this white area.

 

While sprout is calibrating...it projects light on the touch mat     .    ALL FOUR EDGES OF WHITE AREA MUST BE WITHIN THIS PROJECTED LIGHT ....IF ANY OF THE FOUR EDGES IS LYING OUTSIDE THE PROJECTION..  IT WILL FAIL THE CALIBRATION AND GIVING YOU ERROR  "TOUCH MAT CAN NOT BE DETECTED"... this error message is so confusing that you thought about some hardware failure or malfunctioning...

 

Although i placed the sprout on a flat surface ...the lower edge of white area was lying outside the projection from sprout while calibrating.. i simple placed a flat piece of uniform thickness below the CPU front edge..it  made all the four edges covering the projection ...hence calibrating easily now...

 

i m still unable to 3d scan correctly...ALL  3D SCANS ARE BENDING ALONG ONE DIRECTION..i.e .. from me towards screen..

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎01-14-2018 05:53 AM

HP Recommended

Welcome to the never answered question regarding the Sprout.

To answer your question I would say that if you have a restauration point from before the upgrade, try to go for it.

Wish you success

Was this reply helpful? Yes No

‎01-15-2018 11:25 PM

HP Recommended

Dear Harutsune

 

Glad to see someone to reply...Thanks

 

Unfortunately , it is a new windows installation...and i have no restoration point created..

 

 

Was this reply helpful? Yes No

‎01-24-2018 02:48 AM

HP Recommended

after many hits n trials i have found the reason for touchmat calibration failure...does any body need to know ? i shall write the solution in detail

Was this reply helpful? Yes No

‎01-24-2018 03:36 AM

HP Recommended

That would be helpfull to know what you did.

 

Thannk you forward

Was this reply helpful? Yes No

‎01-24-2018 11:20 PM

HP Recommended

The touch mat has white colored area for sensing...and wide gray borders around this white area.

 

While sprout is calibrating...it projects light on the touch mat     .    ALL FOUR EDGES OF WHITE AREA MUST BE WITHIN THIS PROJECTED LIGHT ....IF ANY OF THE FOUR EDGES IS LYING OUTSIDE THE PROJECTION..  IT WILL FAIL THE CALIBRATION AND GIVING YOU ERROR  "TOUCH MAT CAN NOT BE DETECTED"... this error message is so confusing that you thought about some hardware failure or malfunctioning...

 

Although i placed the sprout on a flat surface ...the lower edge of white area was lying outside the projection from sprout while calibrating.. i simple placed a flat piece of uniform thickness below the CPU front edge..it  made all the four edges covering the projection ...hence calibrating easily now...

 

i m still unable to 3d scan correctly...ALL  3D SCANS ARE BENDING ALONG ONE DIRECTION..i.e .. from me towards screen..

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.