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Houghy26
Level 1
7 2 0 2
Message 1 of 2
1,166
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Solved!

Warranty Expired

‎12-01-2017 05:31 AM

HP Recommended
Product: HP Envy X360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have developed an audio problem where the Internal Speakers stop working and the icon states 'No output device is installed' yet device manager says no problems. 

 

Your forum has been unable to help with this and suggested I contact HP by phone.  However, although I bought this laptop on 10 Feburary 2017, and comleted all necesssary paperwork, your site says that the warranty is expired, and a phone call will cost me about £38.00.   Can you please explain why it will cost me so much to fix a problem on a device that is not 12 months old?

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Paul_Tikkanen
Level 21
Level 21
143,530 67,094 22,528 34,625
Message 2 of 2
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‎12-01-2017 07:34 AM - edited ‎12-01-2017 07:36 AM

HP Recommended

Hi:

 

This is a peer to peer forum.  HP maintains no official presence here other than to monitor the forum rules of participation.

 

You should be able to dispute the warranty, since it appears it did not cover a year like it should have.

 

See if the info at the link below is of help to you...

 

https://support.hp.com/gb-en/document/c05084516

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Paul_Tikkanen
Level 21
Level 21
143,530 67,094 22,528 34,625
Message 2 of 2
Flag Post

‎12-01-2017 07:34 AM - edited ‎12-01-2017 07:36 AM

HP Recommended

Hi:

 

This is a peer to peer forum.  HP maintains no official presence here other than to monitor the forum rules of participation.

 

You should be able to dispute the warranty, since it appears it did not cover a year like it should have.

 

See if the info at the link below is of help to you...

 

https://support.hp.com/gb-en/document/c05084516

Was this reply helpful? Yes No
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