• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-01-2017 05:31 AM

HP Recommended
Product: HP Envy X360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have developed an audio problem where the Internal Speakers stop working and the icon states 'No output device is installed' yet device manager says no problems. 

 

Your forum has been unable to help with this and suggested I contact HP by phone.  However, although I bought this laptop on 10 Feburary 2017, and comleted all necesssary paperwork, your site says that the warranty is expired, and a phone call will cost me about £38.00.   Can you please explain why it will cost me so much to fix a problem on a device that is not 12 months old?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2017 07:34 AM - edited ‎12-01-2017 07:36 AM

HP Recommended

Hi:

 

This is a peer to peer forum.  HP maintains no official presence here other than to monitor the forum rules of participation.

 

You should be able to dispute the warranty, since it appears it did not cover a year like it should have.

 

See if the info at the link below is of help to you...

 

https://support.hp.com/gb-en/document/c05084516

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-01-2017 07:34 AM - edited ‎12-01-2017 07:36 AM

HP Recommended

Hi:

 

This is a peer to peer forum.  HP maintains no official presence here other than to monitor the forum rules of participation.

 

You should be able to dispute the warranty, since it appears it did not cover a year like it should have.

 

See if the info at the link below is of help to you...

 

https://support.hp.com/gb-en/document/c05084516

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.