03-13-2017 08:19 PM
my downward facing camera is not "detected" by the Sprout software and says this each time:
hppc_result value as (1.80d.804.0) init_perc_failure)
I went to the windows camera driver for downard facing camera....and windows 10 says it cant update it for me and to contact the manufacturer... but i feel like HP Sprout is just waiting the workstation to update it and the workstation thinks the camera works until it trieds to access it. i dont know. I need help.
The camera obviously works since you see the image up on the screen. I could screencaputure and have my image but the software says it cant detect it. SOOO frustrating . i have updated everyitng I can think of through their system too, to no avail.
03-20-2017 12:16 PM
Sorry to hear you are having problems with your Sprout cameras. If you can download and run our HP Sprout Maintainance Pack ( http://support.hp.com/us-en/drivers/selfservice/swdetails/sprout-by-hp/7471144/model/7471145/swItemI... ) This will reset all the cameras / drivers to our defaults and 'should ' take care of this issue.