Good day. Thank you for posting in the HP community. I have reviewed the case and it will be an absolute honor to assist you. I see that you've reached out for the first time and let's work as a team to get to the bottom of things here. Superb observations and great description of the issue. Kudos to you for that.
DId you check the product specifications of the computer?
2,22,27, 42 and 43 for the complete memory configuration that is supported by this computer with the bus speeds and part numbers along with how to replace the RAM modules.
This is the supported type of memory. Yes, it is dual channel. supports up to 12 GB in the following configurations It is a 1600MHz module. (for select models)
Memory Two SODIMM customer-accessible/upgradable memory module slots
DDR3L-1600-MHz dual channel support DDR3L-1600-MHz single channel support Supports up to 12 GB max system memory (DDR3L-1600MHz module), (select models only) Supports the following system RAM configurations:
● 12288 MB (8192 MB×1+ 4096 MB×1)
● 8192 MB (8192 MB×1 or 4096 MB×2); not supported on computer models equipped with a 32-bit operating system
It also depends on the operating system being 32 bit or 64 bit.
Please check with a local technician also to avoid compatibility issues later on before the upgrade.
Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂
DavidSMP I am an HP Employee
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