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Leo02
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Message 1 of 2
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Audio Jack Not Working

HP Recommended
HP ENVY 23 RECLINE
Microsoft Windows 10 (64-bit)

My computer's speakers work fine, but it does not recognize anything plugged in to the audio jack. Sound still comes out of the speakers and through the plugged in device.

1 REPLY 1
Jeet_singh
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Message 2 of 2
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HP Recommended

 

@Leo02,

 

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I see from the post that you are having issues with the Audio Jack not working on your HP Envy All in one PC. Don't worry we'll work together to help you find a solution.

 

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the PC before the issue started?

Have you checked if these headphones work with an alternate device such as smartphone or laptops

Did you try to use an alternate headphone on this PC?

  • If they work on the alternate device, check if the Headphones are enabled as a playback device. 

    To do this, please see the steps below: 

    • Click the Start Pearl and then type Sound in the Start Search Box. 

    • Select Change Sound Card Settings in the Start Menu Options. 

    • Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

    • Select Headphones and enable 

    To Increase the volume on your headphone: 
     

    Method 1 

    • Right-click the volume icon in the notification area. 

    • Click Open Volume Mixer and increase the volume for Headphones. 
       

    Method 2 

    • Right-click the volume icon in the notification area. 

    • Go to Playback devices and right click Headphones under Playback. 

    • Go to Properties and set the volume to the maximum under Levels tab. 

    • Click Apply and OK. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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