Battery Drain on HP Elite X2 1012 G1

[Nik_HK]

Hi all,

I need some help. I purchased this laptop 10 months back, but lately, i have been experiencing battery drain while laptop is turned off. (with Keyboard atatched). In one night, i saw 15% drain . 

I have updated by laptop with most upto date drives and BIOS version 01.27 Rev.A. 

I still have warrently left, not sure what should I do ? Should I take it to service center or it is a software issue ?

Hopeing to find a solution. Thank you, 

Cheers,

Nik 

[Dragon-Fur]

@Nik_HK

The battery is perhaps in need of calibration.

Batteries do age -- as they get older, they don't behave as they did when they were new.  

My suggestions.. at the least:

• Check / Test for calibration.
• Check / Read the document about Warranties for Business Notebooks (I believe this may apply in spite of the fact that your system is a tablet - I could be wrong.)

• Contact HP and ask for help -- warranty coverage is good for business notebooks and you will likely get the information / help you need.

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Things that are the Battery

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

The solution includes a link to an article that explains Smart Battery Technology:  

Battery use and care, how batteries perform over time, and expected battery life.

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

If you determine that you need to purchase a battery or charger for your computer, you may find the part(s) in HP PartSurfer.

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Use your search engine to find the part at your favorite online store.

The battery might be on a Recall List:

HP Replacement programs and product recalls

Semi-Related:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

Tips for extending / improving battery service

Microsoft - Battery saving tips

Business Notebooks – “Ship” mode for notebook battery storage – Important Information

Advisory: HP Notebook PCs - Batteries May Not Charge After Extended Storage Period

Notice: HP Business Notebooks - Understanding Battery Warranties for Business Notebooks

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