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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-19-2018 05:33 AM

HP Recommended
Product: HP Pavilion 15-cc123cl
Operating System: Microsoft Windows 10 (64-bit)
Hey,
I bought my laptop 2 weeks ago and it just started developing battery problems about 4 days ago, is there any particular reason why and is there a solution.
3 REPLIES 3

‎08-20-2018 03:07 PM

HP Recommended

@Samirtci

Welcome to the HP Forums,

We'll be with you, until it's all sorted.

 

If you haven't disabled the auto-charge while the device is turned off, yet,

here's what I recommend you do, to turn that off & resolve this concern:

  • Press the power button and then tap the F2 key to invoke the startup menu.
  • Choose and click on the F10 key to invoke the BIOS.
  • Use the System Configuration tab. Disable USB Charging  and press the F10 key to save the changes and boot into Windows.

 

If the issue persists, please perform a battery test using this link and let me know how it goes: Click here for steps.

 

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48 hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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‎08-21-2018 06:34 PM

HP Recommended
No usb charging found
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‎08-22-2018 10:51 AM

HP Recommended

@Samirtci

 

Thank you for responding,

It's great to have you back 😉

 

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

 

Below I've listed a series of steps that should help your cause: 

  • Video about improving your notebook battery performance 

  • How long does a notebook battery last? 

  • Adjusting notebook battery power plans 

  • Factors that contribute to loss of notebook battery capacity 

  • Recommended notebook battery care practices 

  • Original battery charges slowly, replacement battery charges normally 

  • Special recommendations for embedded (not customer replaceable) notebook batteries 

  • Tips for conserving notebook battery power 
     

For more details, Click here​​​​​​ 

 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

Barachiel
I am an HP Employee

Was this reply helpful? Yes No
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