Battery goes from 25% to 6%, and into low power mode

[DTrujillo]

Hello.

Since about a week ago, my phone's battery dives from 25% charge down to 6%, and of course I get a "Battery extremely low" message, which is not true because the phone stays on and working, albeit slower, for more than the estimated 50 minutes at 6%, and also when I plug it in it immediately jumps back to 25%. Is this happening to anyone else, and is there a reason?

Thanks.

[Yashi2000]

I had the same issues, sudden battery drop to 6%. When I connect power, the battery jumps back to the original value. Two days ago I had a drop from 40% to 6%, but I also experienced a drop from the 20s.

[DTrujillo]

Thanks for replying. I am tempted to pin this one on the winter, but I do not know if that explanation is suitable or if something is happening to our devices.

[PaddyR]

Started a few weeks ago. No obvious reason. Very irritating.

[DTrujillo]

Now I strongly believe this is caused by low temperatures. I went ice skating today and was making a short video, with the obvious low temperature, and the battery died from 44% to 6%. I had packed my portable battery and no sooner had I plugged the phone in than the battery jumped back to 44%. Guess we will all have to carry the power banks around, just in case.

[PaddyR]

Interesting. However, I live in the UK and it's not that cold. I'm also pretty sure this has happened on days when I haven't left my house.

[DTrujillo]

Oh, I see. Not the weather, then. Could it have been an update? I cannot remember when the last update came. Thanks for replying.

[PaddyR]

Frustratingly, I can't remember what particular event started it.

It's also inconsistent when the problem kicks it. It doesn't happen every time it hits 45/35/25% but did happen to me last evening: somewhere around 35-40% and then suddenly 6%. But it lasted for ages at 6% so I don't know it that was the true level.

Come on, HP, there must be something you can do or at least look into.

[DTrujillo]

Well, there is no pattern and that is strange. With my unit the cold seems to be the culprit. So, HP, it's up to you to tell us something.

[PaddyR]

Today's fun: battery at 22/23%, took six photos in a few minutes (no flash), battery drops to 6%.