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AlanBaby
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Battery - plugged in, not charging, but charge when shutdown.

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HP OMEN 15-ax033dx
Microsoft Windows 10 (64-bit)

I tried below options still issue exist. and but charging possible when after shutdown with orange light.

1. Unplug power & Uninstall battery options fromDevice manager

2. Restart.

3. i have a inbuilt non removable battery but still i try to remove battery connection and try to use with direct plug connection, and unfortunatly it will not on my lap. this model will not work without battery.

 

anyone can help me to solve this??

 

thanks, Alan.

Cheers, AlanBaby
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Echo_Lake
HP Support Agent
HP Support Agent
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@AlanBaby

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

I see that you're experiencing an issue with the battery "plugged in not charging" and I appreciate your efforts to try and resolve the issue. 

 

Let's try this steps: 

Firstly, let's update the bios from here

Also, you can try with an alternate adapter as the issue is caused due to a power fluctuation and/or adapter malfunction.

 

Keep me posted for further assistance.

 

If the information I've provided was helpful,

give us some reinforcement by clicking the Accepted solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

ECHO_LAKE
I am an HP Employee

AlanBaby
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Hi Thanks for your mail.

 

and i tried bios update, but still the problem exist. why there is no any quick fix? and i heared this problem is because of windows update? is that right? as a HP coustomer, we are choosing a high configuration system and facing this kind of problems? its bit hurts. will be a great thing if you can support on this please.

Cheers, AlanBaby
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Echo_Lake
HP Support Agent
HP Support Agent
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@AlanBaby

Thank you for posting back on HP Forums,

To get the answer to this question, NO! windows update will not cause any problem and this sounds like a built-in battery related issue and to help you out, I'm sending out a Private message with the reset instructions,

 

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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