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erjon
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Message 1 of 2
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Black Screen

HP Recommended
HP Pavilion 10-n200 x2 Detachable PC
Microsoft Windows 10 (64-bit)

Hello,

 

When i tried to open up my laptop the screen was black, i charged it and i do not know what to do, the led is white maning its on but it is not showing my screen, i plugged a mouse to see if the mouse would light up and it! I do not not know what to do, any support would be great.

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A4Apollo
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Message 2 of 2
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Hey there! @erjon, Thanks for stopping by the HP Support Forums!

 

I understand when you power on your laptop you just see a black screen on your laptop.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your laptop?

 

Are you able to boot into BIOS?

 

Have you tried checking with a different adapter or battery?

 

Do you see any blinking lights on your PC?

 

As you mentioned when you power on your laptop you just see a black screen on your laptop.


Try the steps recommended below.

 

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

 

Also, try performing a BIOS default on your PC and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

 

 

Try running a system diagnostics test on your PC and check if the hardware components are working fine.

 

Refer this article to know more information about running system diagnostics on your PC.

 

Refer this article to further troubleshoot no boot issues.

 

If the issue still persists try performing a recovery using the recovery discs or recovery kit.

 

If you don't have a set of recovery discs, please contact HP and order a set of recovery kit/discs.

 

Link to contact HP.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

I'll keep an eye out for your response.

 

I hope you have a great day! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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