Black on start up

[Stranto]

Hi I've had an issue with my laptop for the past few days it's practically brand-new and I got it off of display at a store.  originally whenever I was a factory resetting it somebody turned it off before it finished factory resetting which I assume gave it a problem because days later it ran out of battery power and when I charged it and turned it back on it it would give me the please wait so I assumed it was booting up but something went wrong where it would then go to a black screen it is on but all I can get to show is the mouse and with the background being the black screen

So I tried repeatedly press f11 and factory reset it it doesn't let me and it tells me that there's a problem it then tries to diagnose the problem via hard drive scan/repair  in which it said that it didn't work 

I'm able to enter the f11 startup and at the BIOS. But that's it.

[Raj1788]

@Stranto

Have you created recovery media?

If not refer to this document: https://support.hp.com/in-en/document/bph07143 for Obtaining PC Recovery USB Drives or Discs.

Keep me posted, how it goes!

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