Hi I've had an issue with my laptop for the past few days it's practically brand-new and I got it off of display at a store. originally whenever I was a factory resetting it somebody turned it off before it finished factory resetting which I assume gave it a problem because days later it ran out of battery power and when I charged it and turned it back on it it would give me the please wait so I assumed it was booting up but something went wrong where it would then go to a black screen it is on but all I can get to show is the mouse and with the background being the black screen
So I tried repeatedly press f11 and factory reset it it doesn't let me and it tells me that there's a problem it then tries to diagnose the problem via hard drive scan/repair in which it said that it didn't work
I'm able to enter the f11 startup and at the BIOS. But that's it.