Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
So I just got my laptop 2days ago and after I put my password it just goes blank. I installed some apps like anti virus, google and VLC, what could be the problem.
@Oma23 Greetings from the HP Community!
A recent update in the background if interrupted could have caused the issue, and I suggest we perform the below steps to resolve it:
for more details: Click here
If the device still doesn't boot, try booting into safe mode using these steps: click here,
If it boots into windows now, try the below steps:
If you can’t find explorer.exe in the list, you can run the process on your own:
Keep us posted,
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Riddle_Decipher I am an HP Employee
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